Privacy Policy
Last updated: October 4, 2024
This Privacy Policy describes how Ngawaluri ("we," "us," or "our") collects, uses, and shares information about you when you access or use our website, platform, and related services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide Directly
- Account registration: When you create an account, we collect your name, email address, and password.
- Profile information: Any additional details you choose to add to your profile, such as a display name or preferences.
- Communications: When you contact us for support or send feedback, we collect the content of those messages along with your contact details.
- Payment information: If you make a purchase, payment details are processed by our third-party payment processors. We do not store full payment card numbers on our servers.
1.2 Information Collected Automatically
- Usage data: We collect information about how you interact with our Services, including pages visited, features used, time spent, and navigation paths.
- Device and technical data: This includes your IP address, browser type and version, operating system, device identifiers, and referring URLs.
- Cookies and similar technologies: We use cookies, web beacons, and similar tracking technologies to operate and improve our Services. You can manage cookie preferences through your browser settings.
- Log data: Our servers automatically record information when you access the Services, including access times, error logs, and request details.
1.3 Information from Third Parties
We may receive information about you from third-party services such as authentication providers (if you choose to sign in using a third-party account), analytics partners, and payment processors. We handle such information in accordance with this policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account and deliver the Services you request.
- To process transactions and send related confirmations and receipts.
- To personalize your learning experience and provide content recommendations.
- To communicate with you about updates, new features, and promotional offers, where you have consented to receive such communications.
- To respond to your inquiries and provide customer support.
- To monitor, analyze, and improve the performance, security, and functionality of our Services.
- To detect, investigate, and prevent fraudulent activity, abuse, and violations of our terms.
- To comply with applicable legal obligations and enforce our agreements.
3. Legal Bases for Processing
We process your personal information on the following legal grounds:
- Contract performance: Processing necessary to fulfill our agreement with you when you use our Services.
- Legitimate interests: Processing that serves our legitimate business interests, such as improving the Services and preventing fraud, provided those interests are not overridden by your rights.
- Consent: Where you have given explicit consent, such as for marketing communications. You may withdraw consent at any time.
- Legal obligation: Processing required to comply with applicable laws and regulations.
4. Sharing of Information
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We engage trusted third-party vendors to help us operate and improve our Services. These include hosting providers, payment processors, analytics services, and email delivery platforms. These parties are contractually obligated to protect your information and may only use it to perform services on our behalf.
4.2 Business Transfers
If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
4.3 Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
4.4 With Your Consent
We may share your information for other purposes with your explicit consent.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Services. We also retain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymize it using reasonable security measures.
6. Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to certain legal exceptions.
- Portability: Request that we provide your information in a structured, machine-readable format.
- Objection and restriction: Object to or request restriction of certain types of processing.
- Withdrawal of consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.
- Marketing opt-out: Unsubscribe from marketing emails at any time using the unsubscribe link included in those messages or by contacting us directly.
To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable requirements.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to authenticate users, remember preferences, analyze usage, and deliver relevant content. You may configure your browser to refuse cookies or alert you when cookies are being sent. Please note that some parts of our Services may not function properly if cookies are disabled. For more detailed information about the cookies we use, please contact us.
9. Third-Party Links
Our Services may contain links to third-party websites, tools, or resources. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you visit.
10. Children's Privacy
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under that age. If we become aware that we have inadvertently collected such information, we will take prompt steps to delete it. If you believe a child has provided us with personal information, please contact us at [email protected].
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice within the Services. Your continued use of our Services after any changes take effect constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Phone: +1 (905) 372-1000
- Mailing address: 14 Kraus Rd, Barrie, ON L4N 0P5, Canada